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Create an accountPrivacy Policy
Privacy Policy
Last updated: June 2026
At Swell & Ginger, protecting your personal information is a priority. This policy is established in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25).
1. Person Responsible for Personal Information
The person responsible for the protection of personal information at Swell & Ginger can be reached at: [email protected]
2. Information Collected
We collect the following information:
- Name, mailing address, email address, phone number
- Payment information (processed by our secure payment providers)
- Order history and purchasing preferences
- IP address and browsing data (via cookies)
3. Purposes of Collection
Your information is used to:
- Process and deliver your orders
- Manage your customer account
- Send our newsletter (with your consent)
- Improve our website and services
- Meet our legal obligations
4. Retention
Your information is kept for as long as necessary for the purposes for which it was collected, or as required by law. Order data is retained for 7 years for accounting purposes.
5. Sharing with Third Parties
Your information may be shared with:
- Lightspeed (e-commerce platform)
- Payment providers (PayPal, Visa, Mastercard)
- Shipping carriers
- Google Analytics (anonymized data)
These third parties are required to protect your information in accordance with applicable laws.
6. Transfer Outside Quebec
Some of our service providers are located outside Quebec (including the United States). Before transferring your information, we conduct a privacy impact assessment to ensure adequate protection.
7. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze traffic. You can configure your browser to refuse cookies, but some site features may be affected.
8. Your Rights
Under Law 25, you have the right to:
- Access your personal information
- Correct inaccurate information
- Withdraw your consent at any time
- Request deletion of your information
- Request portability of your data
To exercise these rights, contact us at [email protected]
9. Security
We implement appropriate security measures to protect your information against unauthorized access, disclosure, or destruction.
10. Privacy Incidents
In the event of an incident involving your personal information, we will notify you as soon as possible if it presents a serious risk of harm.
11. Changes
We reserve the right to modify this policy. The most recent version will always be available on our website.
12. Contact Us
Swell & Ginger
[email protected]